We want you to be absolutely happy with any KOUBOO item you have purchased or received as a gift. If you are dissatisfied for any reason, please return the item within 30 days for a full refund. Refunds do not include rush-shipping charges should you have opted to expedite your order.
We cover the shipping cost for the return in case we make a mistake. Products that get damaged in shipping will be replaced at our expense. Please understand that items that are on SALE cannot be returned.
To return your KOUBOO purchase please send us the product back in its original packaging with the appropriate amount of padding. You might want to consider adding insurance when shipping your purchase back to us in case it gets lost or damaged in transit. These are merely recommendations in order to ensure the full refund.
Send the product you wish to return to
Eleets 3PL - KOUBOO
2430 South Grand Avenue
Santa Ana, CA 92705
Phone: 714-426-4222 (Number to be used for shipping purposes only)
Once the return is sent we would appreciate if you called us at 1-888-272 0705 between the hours of 9AM and 5PM Pacific Time (Mon - Fri) or IF you sent an e-mail to firstname.lastname@example.org with your order number for us to know that it is on its way. The refund will be issued upon receipt and inspection of the returned merchandise.
RESTOCKING FEE & EXCLUSION: For chandeliers and lamps a restocking fee of 20% of the sales price may apply pending on condition of returned lightng fixture. Chandeliers and lamps that have been mounted and connected cannot be returned. A restocking fee of 20% also applies for items not returned in their original packaging. Call us or send us an e-mail for more information.