Capiz Rain Drop Pendant Lamp – Almost as you could feel the breeze of the sea from which the Capiz seashell were harvested, this pendant lamp adds freshness to any room in your house. Hang it over your bedside table, in your bathroom or your children’s bedroom and a subtle coastal feel will set in.
FREE! Yes, that’s right. All items ship free of charge except for orders going to Alaska, Hawaii and the US Territories. It will take between 2-5 days depending on where you are located in order to receive your order.
If you are in a rush we offer faster shipping options at a surcharge. Our real time calculator is at your disposal during the checkout process and will quote overnight options as well as 2nd and 3rd day shipping. However furniture cannot be expedited as we have to use a trucking and not a courier service due to size.
For furniture add 2-3 days to the map below.
We want you to be happy with any KOUBOO item you have purchased or received as a gift. If you are dissatisfied for any reason, please return the item within 30 days for a refund. Refunds do not include rush-shipping charges should you have opted to expedite your order.
In general the return shipping cost is your responsibility, however we do cover the cost in case we make a mistake. Products that get damaged in shipping will be replaced at our expense or are eligible for a full refund. Please understand that items that are on SALE cannot be returned. The sale is final.
Please inspect your purchase and report any damage or mistake within 3 days of receipt to firstname.lastname@example.org in order to be eligible for the refund. Include the order number in your mail.
HOW TO SHIP BACK
We offer three ways to ship back your order:
Eleets 3PL – KOUBOO
2430 South Grand Avenue
Santa Ana, CA 92705
Phone: 714-426-4255 (Number is not a customer help line)
To return your KOUBOO purchase please send us the product back in its original packaging with the original protection or appropriate amount of padding. Please do not write and put any marking on the box. We deduct a restocking fee of 10% of the item value from your refund in case you are not using the original box.
Please allow us 3 business days to process and refund your return upon receipt at our warehouse.
Refunds are issued to the original method of payment.
Lamps that have been installed and wired cannot be returned for liability reasons. If returned despite having been installed and/or wired, we will refuse to refund the return.
Chandeliers with shell strands are subject to a 25% restocking fee in case they are returned with the strands unpackaged and unfurled.
An order may be cancelled before it ships. Once an order is loaded into a truck or has left our warehouse, it can no longer be cancelled. We also do not turn orders around once shipped to avoid loss in transit. Should you wish to cancel an order after it shipped, you can refuse delivery or receive it to ship it back to us. In both cases you will be responsible for the return shipping cost.
Chandelier looks great and arrived all in one piece. No trouble with the shells as others have mentioned. I had an electrician install and he was done within a half hour.
It took me 20 min to unwrap the shells. The wall mount wasn't installed exactly center where i would want the chandelier to hang....as a result, the chandelier will not center over the table very well. I've been playing around with it for an hour and can't quite seem to get it there. I don't believe that was in the instructions so word of advice. install the wall mount so the hook aligns with where you want the chandelier exactly to hang.
Otherwise. looks great. quality is good. You have to adjust the shells a little too.
I actually bought very large chandelier which was beautiful but way too big for the area over my kitchen table. I contacted Kouboo who was very kind and helpful. They shipped me a smaller version right away. I shipped them back the larger one and was given a credit the same day they received my shipment. Patrice was wonderful to work with. He is very caring about his customers satisfaction. I will certainly buy from Kouboo again. Thanks. Lois